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S4300-118

Introduced

To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.

118th Congress Introduced May 9, 2024

Analysis under review: This bill has generated analysis that may be too generic or incomplete. Clause-level evidence remains available below.

Summary

What This Bill Does

This bill, To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes., changes federal law or congressional policy affecting workers, employers, and labor regulators. The main policy domain is Labor, Defense, Government Operations.

Who Benefits and How

workers, employers, and labor regulators may benefit from new authority, funding, eligibility, regulatory clarity, or reduced risk created by the bill.

Who Bears the Burden and How

federal implementing agencies, workers, employers, and labor regulators may take on implementation duties, reporting obligations, compliance costs, or oversight responsibilities.

Key Provisions

  • Section H692D785C484B4DE6A7726BF0FEAA5323: 1. Short title; table of contents This Act may be cited as the United States Call Center Worker and Consumer Protection Act of 2024. The table of contents for...
  • Section H7434B943C92A4B20AD7624662695CD74: 2. Definitions In this Act: The term agency means a Federal or State executive agency or a military department. The term business entity means any...
  • Section H43FBC1F4A81E48E4993CC7BDBE3EF6E8: 101. List of call centers relocating or contracting call center work overseas and ineligibility for grants or guaranteed loans Not fewer than 120 days before...
  • Section H2832D1A269B743CCA188E4F2CB624AE1: 102. Rule of construction related to Federal benefits for workers No provision of this title shall be construed to permit withholding or denial of payments,...
  • Section id86068f4640344f85ab2e3bfa10828c98: 103. Report regarding Federal call center work locations By not later than 1 year after the date of enactment of this Act, the Secretary of Labor shall prepare...

Evidence Chain:

This summary is generated from the full bill text using AI analysis. Expand "Detailed Analysis" below for identified beneficiaries/burden bearers with clause-level evidence links.

At a Glance

What This Bill Does

This bill, To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes., changes federal law or congressional policy affecting workers, employers, and labor regulators.

Key Policy Areas

Labor, Defense, Government Operations

Primary Purpose

This bill, To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes., changes federal law or congressional policy affecting workers, employers, and labor regulators.

Policy Domains

Labor Defense Government Operations

Whole bill

Identified Gains
  • workers, employers, and labor regulators
Model: codex-gpt-5 | Version: bill_summary_v2 | Source: is
workers, employers, and labor regulators: ,
Identified Costs
  • federal implementing agencies
  • workers, employers, and labor regulators
Model: codex-gpt-5 | Version: bill_summary_v2 | Source: is
federal implementing agencies: ,
workers, employers, and labor regulators: ,

Sponsors

Robert P. Casey, Jr.

Robert P. Casey, Jr.

D-PA | Primary Sponsor

17 cosponsors

Legislative Progress

Introduced
Introduced Committee Passed
May 9, 2024

Mr. Casey (for himself, Ms. Baldwin, Mr. Blumenthal, Ms. Butler, …

Impact analysis is available but no clear stakeholder effects identified. View clause-level analysis →

Bill Structure & Actor Mappings

Who is "The Secretary" in each section?

Domains
Labor Defense Government Operations
Actor Mappings
"the_commission"
→ The commission identified in the operative section
"secretary_of_labor"
→ Secretary of Labor

Key Definitions

Terms defined in this bill

1 term
"customer service communication" §H7434B943C92A4B20AD7624662695CD74

any telecommunication or wire communication between a consumer and a business entity in furtherance of commerce. The term employer means any business enterprise that employs in a call center— 50 or more employees, excluding part-time employees

We use a combination of our own taxonomy and classification in addition to large language models to assess meaning and potential beneficiaries. High confidence means strong textual evidence. Always verify with the original bill text.

Learn more about our methodology