Keep Call Centers in America Act of 2025
Summary
What This Bill Does
The bill defines definitions section establishing key terms including call center, employer (50+ employees), relocating (30%+ volume moved overseas), contracting call center work overseas, artificial intelligence, consumer, requires mandatory 120-day notification before call center relocation or overseas contracting, DOL public list of offshoring employers, 5-year federal grant and loan ineligibility for listed employers with clawback, and exempts rule of construction protecting workers of offshoring employers from denial of federal benefits including unemployment compensation, disability payments, and worker retraining funds. It relies on compliance mandates, reporting requirements, definition changes, and exemptions. The main policy areas are Labor, Consumer Protection, and Technology.
Who Benefits and How
Workers displaced by call center offshoring could face reduced risk, U.S.-based call center workers could face fewer barriers, and Consumers receiving customer service communications could face reduced risk.
Who Bears the Burden and How
Department of Labor would take on compliance duties, Federal Trade Commission would take on compliance duties, and Employers who offshore call center operations could face higher costs.
Key Provisions
- Defines definitions section establishing key terms including call center, employer (50+ employees), relocating (30%+ volume moved overseas), contracting call center work overseas, artificial intelligence, consumer...
- Requires mandatory 120-day notification before call center relocation or overseas contracting, DOL public list of offshoring employers, 5-year federal grant and loan ineligibility for listed employers with clawback...
- Exempts rule of construction protecting workers of offshoring employers from denial of federal benefits including unemployment compensation, disability payments, and worker retraining funds.
- Requires DOL report to Congress within 1 year documenting the location and amount of federal call center work, including federal employee vs. contractor breakdown, all locations, and job losses from AI adoption...
- Requires requirement that all call center work under federal civilian or defense contracts and subcontracts be performed inside the United States.
Evidence Chain:
This summary is generated from the full bill text using AI analysis. Expand "Detailed Analysis" below for identified beneficiaries/burden bearers with clause-level evidence links.
At a Glance
What This Bill Does
The bill defines definitions section establishing key terms including call center, employer (50+ employees), relocating (30%+ volume moved overseas), contracting call center work overseas, artificial intelligence, consumer, requires mandatory 120-day notification before call center relocation or overseas contracting, DOL public list of offshoring employers, 5-year federal grant and loan ineligibility for listed employers with clawback, and exempts rule of construction protecting workers of offshoring employers from denial of federal benefits including unemployment compensation, disability payments, and worker retraining funds.
Key Policy Areas
Labor, Consumer Protection, Technology
Primary Purpose
The bill defines definitions section establishing key terms including call center, employer (50+ employees), relocating (30%+ volume moved overseas), contracting call center work overseas, artificial intelligence, consumer, requires mandatory 120-day notification before call center relocation or overseas contracting, DOL public list of offshoring employers, 5-year federal grant and loan ineligibility for listed employers with clawback, and exempts rule of construction protecting workers of offshoring employers from denial of federal benefits including unemployment compensation, disability payments, and worker retraining funds.
Policy Domains
Title I - Call Center Relocation and Federal Grants
Identified Gains
- Workers displaced by call center offshoring
- U.S.-based call center workers
- Consumers receiving customer service communications
- Consumers
- U.S.-based customer service agents
Identified Costs
- Department of Labor
- Federal Trade Commission
- Employers who offshore call center operations
- Overseas call center providers serving federal contracts
- Federal contractors using offshore call centers
Sponsors
Legislative Progress
In CommitteeMr. Gallego (for himself and Mr. Justice) introduced the following …
Read twice and referred to the Committee on Commerce, Science, …
Introduced in Senate
Stakeholder Effects
cui bono?How this legislation distributes effects. Mention counts reflect frequency, not effect magnitude.
Department of Labor, Federal Trade Commission, Federal agencies
Business entities using offshore customer service agents, Business entities violating disclosure requirements, Domestic call center operators
Positive-direction: Domestic call center operators
Negative-direction: Business entities using offshore customer service agents, Business entities violating disclosure requirements, Employers who offshore call center operations, Federal contractors using offshore call centers
Federal call center workers potentially displaced by AI, U.S.-based call center workers, U.S.-based customer service agents
Overseas call center providers serving federal contracts, Overseas call center service providers
Consumers receiving customer service communications
Bill Structure & Actor Mappings
Who is "The Secretary" in each section?
- "the_secretary"
- → Secretary of Labor
Key Definitions
Terms defined in this bill
An operation in which employees receive incoming telephone calls, emails, or other electronic communication for the purpose of providing customer assistance or other service
Closure or cessation of a call center or 30%+ of its volume, and transferring operations to a location outside the United States
Transferring 30%+ of call center volume through a contract to another entity who performs that work outside the United States
A business with 50+ call center employees or 50+ employees working 1,500+ aggregate weekly hours
A machine-based system that can infer from input how to generate outputs such as predictions, recommendations, or decisions
We use a combination of our own taxonomy and classification in addition to large language models to assess meaning and potential beneficiaries. High confidence means strong textual evidence. Always verify with the original bill text.
Learn more about our methodology