To amend the Social Security Act to ensure that each office of the Social Security Administration and each State agency that makes disability determinations are fully staffed with employees to answer calls during business hours, and for other purposes.
Sponsors
Legislative Progress
IntroducedMs. Johnson of Texas introduced the following bill; which was …
Summary
What This Bill Does
This bill, the "Reliable Social Security Service for Seniors Act," requires the Social Security Administration to staff all of its offices with enough employees to answer phone calls during regular business hours (8:00 a.m. to 5:00 p.m. local time, Monday through Friday, excluding federal holidays). The requirement takes effect on January 1, 2027.
Who Benefits and How
Social Security recipients and seniors benefit most from this bill. They would have reliable access to SSA representatives during standard business hours instead of encountering long wait times or inability to reach staff. People seeking assistance with disability determinations, benefit questions, or other Social Security matters would have better access to help when they need it.
Who Bears the Burden and How
The Social Security Administration bears the primary burden. The agency must hire and maintain sufficient staff at all offices to meet the mandated coverage hours. This likely requires increased funding for personnel and may require operational changes to ensure adequate staffing levels across all time zones and locations.
Key Provisions
- Mandates that every SSA office be "fully staffed" to answer calls during business hours (8 AM - 5 PM local time)
- Applies Monday through Friday, excluding federal holidays
- Sets an implementation deadline of January 1, 2027
- Amends Section 205 of the Social Security Act (42 U.S.C. 405)
Evidence Chain:
This summary is derived from the structured analysis below. See "Detailed Analysis" for per-title beneficiaries/burden bearers with clause-level evidence links.
Primary Purpose
This bill aims to improve the accessibility of Social Security services by ensuring that offices are adequately staffed during standard business hours, including specific days and times.
Policy Domains
Bill Structure & Actor Mappings
Who is "The Secretary" in each section?
- "the_commissioner"
- → Commissioner of Social Security
We use a combination of our own taxonomy and classification in addition to large language models to assess meaning and potential beneficiaries. High confidence means strong textual evidence. Always verify with the original bill text.
Learn more about our methodology