HR2902-119

1. Short title; table of contents This Act may be cited as the Supplemental Oxygen Access Reform Act of 2025 or the SOAR Act of 2025. The table of contents for this Act is as follows:

101. Reform of the medicare supplemental oxygen benefit Section 1847(a)(3) of the Social Security Act (42 U.S.C. 1395w–3(a)(3)) is amended by— inserting and exclusion after exception authority; by redesignating subparagraphs (A) and (B) as clauses (i) and (ii), respectively, and moving such clauses as so redesignated 2 ems to the right; by striking In carrying out and inserting the following: In carrying out by adding at the end the following new subparagraph: Beginning on or after January 1, 2026, the Secretary shall exclude oxygen and oxygen related equipment, supplies, and services from the competitive acquisition program under this section and payment for oxygen and oxygen related equipment, supplies, and services shall be made as prescribed under subparagraphs (E), (F), and (H) of section 1834(a)(9). Section 1834(a)(9) of the Social Security Act (42 U.S.C. 1395m(a)(9)) is amended— in the first sentence of the matter preceding subparagraph (A), by inserting the following before the period: (for oxygen and oxygen equipment furnished before January 1, 2026) or the amount determined under subparagraph (E), subject to subparagraphs (F), (G), and (H) (for oxygen and oxygen related equipment, supplies, and services furnished on or after January 1, 2026);; and by adding at the end the following: Subject to subparagraphs (F), (G), and (H) in the case of oxygen and oxygen related equipment, supplies, and services furnished on or after January 1, 2026— in areas that are competitive bidding areas in which a competitive bidding program is implemented for other covered items, the payment amount is equal to— for 2026, the fee schedule amounts for the area for items and services in effect on December 31, 2025; and for each subsequent year, the amount determined under this clause for the preceding year, increased by the percentage increase in the consumer price index for all urban consumers (United States city average) for the 12-month period ending on December 31 of the previous year; in rural areas and non-contiguous areas (Alaska, Hawaii, and United States territories), the payment amount is equal to— 50 percent of 110 percent of the national average price for the item or service determined under section 414.210(g)(1)(ii) of title 42, Code of Federal Regulations; and 50 percent of— for 2026, the fee schedule amount for the area in effect on December 31, 2025; and for each subsequent year, the amount determined under this subclause for the preceding year, increased by the percentage increase in the consumer price index for all urban consumers (United States city average) for the 12-month period ending on December 31 of the previous year; and in areas other than those described in clauses (i) and (ii), the payment amount is equal to the sum of 75 percent of the adjusted payment amount established under clause (i) and 25 percent of the unadjusted fee schedule amount otherwise determined without taking into account this subparagraph. In lieu of the volume adjustment established under paragraph (5)(C), not later than January 1, 2026, the Secretary in consultation with suppliers, manufacturers, patients and patient advocates, and physicians, and through notice-and-comment rulemaking, shall establish a separate payment amount that meets the requirements of this subparagraph made to a supplier for the provision of liquid oxygen and liquid oxygen related equipment, supplies, and services that meets the requirements described in subparagraph (G). The payment amount established under subclause (I) may not be less than an amount equal to 200 percent of the 2015 Durable Medical Equipment, Prosthetics/Orthotics & Supplies Fee Schedule updated by the consumer price index for all urban consumers (United States city average) for years 2016 through 2025. Beginning on January 1, 2027, the payment amount described in subclause (I) shall be increased annually by the projected percentage increase in the consumer price index for all urban consumers (United States city average) for the 12-month period ending December 31 of the previous year. In implementing the payment amount under this subparagraph, the Secretary shall take into account the cost of liquid oxygen on a per pound basis, the cost of liquid oxygen equipment, the infrastructure costs associated with providing liquid oxygen equipment and supplies (including labor, storage, transportation, maintenance, and similar costs), the cost of complying with Federal and State regulations specific to the delivery and transportation of liquid oxygen, and any other cost factors the Secretary deems appropriate after consulting with stakeholders such as suppliers, providers, patients and patient advocates, and manufacturers. Subject to subclause (II), the Secretary shall establish a non-budget neutral add-on to the payment amount under clause (i) when the prescribing practitioner orders an oxygen flow rate equal to or greater than 6 liters per minute. The add-on amount shall equal the per pound cost of the oxygen exceeding the amount required to provide a liter flow that is equal to or greater than 6 liters per minute. The Secretary shall assess at least once every 3 years the adequacy of the payment amounts under this subparagraph on a cost-related basis or other economical and equitable basis. For items and services furnished on or after the date of the enactment of the SOAR Act of 2025 and prior to the implementation of the payment amount established under this subparagraph, the Secretary shall adopt a transitional interim payment amount for liquid oxygen, and liquid oxygen equipment, supplies, and services in an amount equal to 200 percent of the 2015 Durable Medical Equipment, Prosthetics/Orthotics & Supplies Fee Schedule updated by the consumer price index for all urban consumers (United States city average) for years 2016 through 2025. This amount shall be updated annually by the projected percentage change in the consumer price index for all urban consumers (United States city average) for the 12-month period ending on December 31 of the previous year, until the Secretary implements the payment amount under this subparagraph. Not later than January 1, 2026, the Secretary, in consultation with stakeholders, shall establish objective clinical criteria for the coverage of liquid oxygen, and liquid oxygen equipment, supplies, and services under this title. The Secretary shall review and update the coverage standards under this clause every 5 years to ensure the standards take into consideration current medical and clinical guidelines and take into effect modality in order to maximize beneficiary independence. (A)In generalIn carrying out; and (B)Exclusion of oxygen, and oxygen related equipment, supplies, and servicesBeginning on or after January 1, 2026, the Secretary shall exclude oxygen and oxygen related equipment, supplies, and services from the competitive acquisition program under this section and payment for oxygen and oxygen related equipment, supplies, and services shall be made as prescribed under subparagraphs (E), (F), and (H) of section 1834(a)(9).. (E)Payment for oxygen and oxygen related equipment, supplies, and services excluded from competitive acquisition programSubject to subparagraphs (F), (G), and (H) in the case of oxygen and oxygen related equipment, supplies, and services furnished on or after January 1, 2026— (i)in areas that are competitive bidding areas in which a competitive bidding program is implemented for other covered items, the payment amount is equal to— (I)for 2026, the fee schedule amounts for the area for items and services in effect on December 31, 2025; and (II)for each subsequent year, the amount determined under this clause for the preceding year, increased by the percentage increase in the consumer price index for all urban consumers (United States city average) for the 12-month period ending on December 31 of the previous year; (ii)in rural areas and non-contiguous areas (Alaska, Hawaii, and United States territories), the payment amount is equal to— (I)50 percent of 110 percent of the national average price for the item or service determined under section 414.210(g)(1)(ii) of title 42, Code of Federal Regulations; and (II)50 percent of— (aa)for 2026, the fee schedule amount for the area in effect on December 31, 2025; and (bb)for each subsequent year, the amount determined under this subclause for the preceding year, increased by the percentage increase in the consumer price index for all urban consumers (United States city average) for the 12-month period ending on December 31 of the previous year; and (iii)in areas other than those described in clauses (i) and (ii), the payment amount is equal to the sum of 75 percent of the adjusted payment amount established under clause (i) and 25 percent of the unadjusted fee schedule amount otherwise determined without taking into account this subparagraph. (F)Special rule for liquid oxygen (i)Payment (I)In generalIn lieu of the volume adjustment established under paragraph (5)(C), not later than January 1, 2026, the Secretary in consultation with suppliers, manufacturers, patients and patient advocates, and physicians, and through notice-and-comment rulemaking, shall establish a separate payment amount that meets the requirements of this subparagraph made to a supplier for the provision of liquid oxygen and liquid oxygen related equipment, supplies, and services that meets the requirements described in subparagraph (G). (II)Payment floorThe payment amount established under subclause (I) may not be less than an amount equal to 200 percent of the 2015 Durable Medical Equipment, Prosthetics/Orthotics & Supplies Fee Schedule updated by the consumer price index for all urban consumers (United States city average) for years 2016 through 2025. (III)Update mechanismBeginning on January 1, 2027, the payment amount described in subclause (I) shall be increased annually by the projected percentage increase in the consumer price index for all urban consumers (United States city average) for the 12-month period ending December 31 of the previous year. (ii)ConsiderationsIn implementing the payment amount under this subparagraph, the Secretary shall take into account the cost of liquid oxygen on a per pound basis, the cost of liquid oxygen equipment, the infrastructure costs associated with providing liquid oxygen equipment and supplies (including labor, storage, transportation, maintenance, and similar costs), the cost of complying with Federal and State regulations specific to the delivery and transportation of liquid oxygen, and any other cost factors the Secretary deems appropriate after consulting with stakeholders such as suppliers, providers, patients and patient advocates, and manufacturers. (iii)Monthly add-on for high-flow patients (I)In generalSubject to subclause (II), the Secretary shall establish a non-budget neutral add-on to the payment amount under clause (i) when the prescribing practitioner orders an oxygen flow rate equal to or greater than 6 liters per minute. (II)Add-on amountThe add-on amount shall equal the per pound cost of the oxygen exceeding the amount required to provide a liter flow that is equal to or greater than 6 liters per minute. (iv)Periodic assessment of the base rateThe Secretary shall assess at least once every 3 years the adequacy of the payment amounts under this subparagraph on a cost-related basis or other economical and equitable basis. (v)Transitional interim payment (I)In generalFor items and services furnished on or after the date of the enactment of the SOAR Act of 2025 and prior to the implementation of the payment amount established under this subparagraph, the Secretary shall adopt a transitional interim payment amount for liquid oxygen, and liquid oxygen equipment, supplies, and services in an amount equal to 200 percent of the 2015 Durable Medical Equipment, Prosthetics/Orthotics & Supplies Fee Schedule updated by the consumer price index for all urban consumers (United States city average) for years 2016 through 2025. (II)UpdateThis amount shall be updated annually by the projected percentage change in the consumer price index for all urban consumers (United States city average) for the 12-month period ending on December 31 of the previous year, until the Secretary implements the payment amount under this subparagraph. (vi)Coverage criteria (I)In generalNot later than January 1, 2026, the Secretary, in consultation with stakeholders, shall establish objective clinical criteria for the coverage of liquid oxygen, and liquid oxygen equipment, supplies, and services under this title. (II)Update of criteriaThe Secretary shall review and update the coverage standards under this clause every 5 years to ensure the standards take into consideration current medical and clinical guidelines and take into effect modality in order to maximize beneficiary independence..

102. Establishment of supplemental oxygen responsibilities criteria Section 1834(a)(9) of the Social Security Act (42 U.S.C. 1395m(a)(9)), as amended by section 101(b), is further amended by inserting the following new subparagraph: In consultation with stakeholders, the Secretary shall define the scope of services a supplier of oxygen and oxygen related equipment, supplies, and services must provide to receive payment under this part, to include— conducting an initial evaluation of the beneficiary using the uniform oxygen patient evaluation form described in paragraph (5)(G) to determine the appropriate use of oxygen and oxygen related equipment, supplies, and services by the beneficiary, including the use of portable equipment; ensuring the beneficiary has appropriate access to portable oxygen, and portable oxygen equipment, supplies, and services based on the mobility needs of the beneficiary, including the needs of the beneficiary outside the home of the beneficiary; providing written and verbal beneficiary and caregiver education regarding oxygen and oxygen related equipment, supplies, and services, stationary and portable options, and oxygen safety, which includes evaluating the environment of the beneficiary for safety risks or hazards, such as fire and fall hazards; providing appropriate delivery, set-up, and coordination of oxygen services (including the delivery of any oxygen equipment or supplies to a beneficiary prior to such beneficiary being discharged, delivering such equipment, and setting up the equipment), as needed, in a timely manner as agreed upon by the beneficiary or caregiver, supplier, and prescribing practitioner; evaluating the ability of the beneficiary to operate the equipment safely and effectively; providing infection control information and instructions about all equipment and supplies; providing equipment-related services, including checking oxygen system purity levels and flow rates, changing and cleaning filters, and assuring the integrity of alarms and back-up systems, consistent with the manufacturer specifications and in accordance with all Federal, State, and local laws and regulations; monitoring visits when necessary by appropriate personnel, including a respiratory therapist to evaluate all aspects of the services being provided to the beneficiary by the provider; documenting exception reporting by the supplier to the prescribing physician when changes occur in the compliance of the beneficiary with the beneficiary's plan of care; providing, as needed, continued education to the beneficiary or caregiver regarding appropriate oxygen equipment maintenance practices and performance; providing, as prescribed by the plan of care of the prescribing practitioner, appropriate oxygen and oxygen related equipment, supplies, and services (including supplemental supplies and emergency oxygen back-ups as appropriate); ensuring oxygen and oxygen equipment can be used appropriately outside the home of a beneficiary based on necessity; providing 24-hour on-call coverage to respond to beneficiary needs relating to oxygen and oxygen related equipment, supplies, and services; and assisting the beneficiary with the coordination of oxygen and oxygen related equipment, supplies, and services, including by assisting the beneficiary find a different supplier if the beneficiary temporarily travels outside of the service area of the supplier. If the beneficiary relocates permanently, the new supplier caring for the beneficiary will assume responsibility for billing the Medicare program directly. The amendment made by this section shall take effect on the date that is 1 year after the date of enactment of this Act. (G)Oxygen and oxygen related equipment, supplies, and servicesIn consultation with stakeholders, the Secretary shall define the scope of services a supplier of oxygen and oxygen related equipment, supplies, and services must provide to receive payment under this part, to include— (i)conducting an initial evaluation of the beneficiary using the uniform oxygen patient evaluation form described in paragraph (5)(G) to determine the appropriate use of oxygen and oxygen related equipment, supplies, and services by the beneficiary, including the use of portable equipment; (ii)ensuring the beneficiary has appropriate access to portable oxygen, and portable oxygen equipment, supplies, and services based on the mobility needs of the beneficiary, including the needs of the beneficiary outside the home of the beneficiary; (iii)providing written and verbal beneficiary and caregiver education regarding oxygen and oxygen related equipment, supplies, and services, stationary and portable options, and oxygen safety, which includes evaluating the environment of the beneficiary for safety risks or hazards, such as fire and fall hazards; (iv)providing appropriate delivery, set-up, and coordination of oxygen services (including the delivery of any oxygen equipment or supplies to a beneficiary prior to such beneficiary being discharged, delivering such equipment, and setting up the equipment), as needed, in a timely manner as agreed upon by the beneficiary or caregiver, supplier, and prescribing practitioner; (v)evaluating the ability of the beneficiary to operate the equipment safely and effectively; (vi)providing infection control information and instructions about all equipment and supplies; (vii)providing equipment-related services, including checking oxygen system purity levels and flow rates, changing and cleaning filters, and assuring the integrity of alarms and back-up systems, consistent with the manufacturer specifications and in accordance with all Federal, State, and local laws and regulations; (viii)monitoring visits when necessary by appropriate personnel, including a respiratory therapist to evaluate all aspects of the services being provided to the beneficiary by the provider; (ix)documenting exception reporting by the supplier to the prescribing physician when changes occur in the compliance of the beneficiary with the beneficiary's plan of care; (x)providing, as needed, continued education to the beneficiary or caregiver regarding appropriate oxygen equipment maintenance practices and performance; (xi)providing, as prescribed by the plan of care of the prescribing practitioner, appropriate oxygen and oxygen related equipment, supplies, and services (including supplemental supplies and emergency oxygen back-ups as appropriate); (xii)ensuring oxygen and oxygen equipment can be used appropriately outside the home of a beneficiary based on necessity; (xiii)providing 24-hour on-call coverage to respond to beneficiary needs relating to oxygen and oxygen related equipment, supplies, and services; and (xiv)assisting the beneficiary with the coordination of oxygen and oxygen related equipment, supplies, and services, including by assisting the beneficiary find a different supplier if the beneficiary temporarily travels outside of the service area of the supplier. If the beneficiary relocates permanently, the new supplier caring for the beneficiary will assume responsibility for billing the Medicare program directly..

103. Technical corrections Section 1861(n) is amended by striking iron lungs, oxygen tents and inserting oxygen and oxygen related equipment, supplies, and services.

201. Reimbursement for respiratory therapists Section 1861(s)(2) of the Social Security Act (42 U.S.C. 1395x(s)(2)) is amended— in subparagraph (JJ), by inserting and after the semicolon; and by adding at the end the following new subparagraph: respiratory therapist services (as defined in subsection (nnn)) furnished on or after January 1, 2026. Section 1861 of the Social Security Act (42 U.S.C. 1395x) is amended by adding at the end the following new subsection: The term respiratory therapist services means services performed by a respiratory therapist within the scope of practice of a respiratory therapist as defined by State law, regulations, and applicable accreditation standards for the assessment, treatment, and monitoring of patients requiring oxygen and oxygen related equipment, supplies, or services. Section 1834(a)(9) of the Social Security Act (42 U.S.C. 1395m(a)(9)), as amended by sections 101(b) and 102(a), is further amended by adding at the end the following new subparagraph: For respiratory therapist services furnished on or after January 1, 2026, the Secretary shall implement through notice and comment rulemaking and in consultation with stakeholders a non-budget neutral add-on payment adjustment to the payment amount established under this paragraph that reflects the cost of providing respiratory therapist services as clinically appropriate under State law. (KK)respiratory therapist services (as defined in subsection (nnn)) furnished on or after January 1, 2026.. (nnn)Respiratory therapist servicesThe term respiratory therapist services means services performed by a respiratory therapist within the scope of practice of a respiratory therapist as defined by State law, regulations, and applicable accreditation standards for the assessment, treatment, and monitoring of patients requiring oxygen and oxygen related equipment, supplies, or services.. (H)Monthly payment add-on adjustment for respiratory therapist servicesFor respiratory therapist services furnished on or after January 1, 2026, the Secretary shall implement through notice and comment rulemaking and in consultation with stakeholders a non-budget neutral add-on payment adjustment to the payment amount established under this paragraph that reflects the cost of providing respiratory therapist services as clinically appropriate under State law..

301. Strengthening program integrity through the use of electronic templates to document medical necessity, and restoring clinical inference for oxygen and oxygen related equipment, supplies, and services Section 1834(a)(5) of the Social Security Act (42 U.S.C. 1395m(a)(5)) is amended by adding at the end the following: For any oxygen and oxygen related equipment, supplies, or service, including liquid oxygen, furnished on or after January 1, 2026, the Secretary shall adopt a template in an electronic format that meets the requirements of clause (ii) to be completed by the prescribing practitioner (as defined by the Secretary) that shall constitute the complete request for information to determine whether payment for such service, equipment, or supplies is covered by this title and is reasonable and necessary for the diagnosis or treatment of illness or injury (under section 1862(a)(1)(A)). The template shall require the prescribing practitioner to provide each of the following: Documentation that the beneficiary was seen by a prescribing practitioner within the appropriate timeframes for certification of the need for the services, equipment, or supplies. Documentation of the qualifying blood gas or saturation test results. Documentation indicating that the beneficiary needs or is using the appropriate equipment, supplies, and services. Any other documentation determined appropriate by the Secretary, except the Secretary shall not require the prescribing practitioner to provide medical record notes regarding the beneficiary. The Secretary shall require Medicare administrative contractors to adjudicate claims for payment for oxygen and oxygen related equipment, supplies, and services using electronic transactions. For claims submitted on or after the date of enactment of this subparagraph with respect to the conduct of payment audits of suppliers of oxygen and oxygen related equipment, supplies, and services under this part the Secretary shall use clinical inference and clinical judgment in the evaluation of templates, medical records, and orders when conducting such audits in the same manner as the Secretary interpreted and applied such clinical judgment to claim reviews before 2009 pursuant to the Secretary’s instruction to contractors. (G)Adoption of electronic templates to document medical necessity and strengthen program integrity (i)In generalFor any oxygen and oxygen related equipment, supplies, or service, including liquid oxygen, furnished on or after January 1, 2026, the Secretary shall adopt a template in an electronic format that meets the requirements of clause (ii) to be completed by the prescribing practitioner (as defined by the Secretary) that shall constitute the complete request for information to determine whether payment for such service, equipment, or supplies is covered by this title and is reasonable and necessary for the diagnosis or treatment of illness or injury (under section 1862(a)(1)(A)). (ii)Template requirementsThe template shall require the prescribing practitioner to provide each of the following: (I)Documentation that the beneficiary was seen by a prescribing practitioner within the appropriate timeframes for certification of the need for the services, equipment, or supplies. (II)Documentation of the qualifying blood gas or saturation test results. (III)Documentation indicating that the beneficiary needs or is using the appropriate equipment, supplies, and services. (IV)Any other documentation determined appropriate by the Secretary, except the Secretary shall not require the prescribing practitioner to provide medical record notes regarding the beneficiary. (iii)Contractor adjudicationThe Secretary shall require Medicare administrative contractors to adjudicate claims for payment for oxygen and oxygen related equipment, supplies, and services using electronic transactions. (H)Restoration of clinical inference and judgmentFor claims submitted on or after the date of enactment of this subparagraph with respect to the conduct of payment audits of suppliers of oxygen and oxygen related equipment, supplies, and services under this part the Secretary shall use clinical inference and clinical judgment in the evaluation of templates, medical records, and orders when conducting such audits in the same manner as the Secretary interpreted and applied such clinical judgment to claim reviews before 2009 pursuant to the Secretary’s instruction to contractors..

302. Establishing notice requirements for individuals receiving oxygen or oxygen related equipment, supplies, or services Section 1804 of the Social Security Act (42 U.S.C. 1395b–2) is amended by adding at the end the following new subsection: The notice provided under subsection (a) shall include— a description of— the 36-month rental period for supplemental oxygen equipment under section 1834(a)(5)(F); the right of a beneficiary to discuss their prescription for supplemental oxygen equipment with their prescribing physician or practitioner; and any cost sharing requirements for supplemental oxygen equipment, supplies, and services under this title and the termination of such requirements when a beneficiary refuses or discontinues supplemental oxygen therapy; and information on the internal and external grievance processes of suppliers of oxygen and oxygen related equipment, supplies, and services under this title (as well as how to contact Medicare through a hotline or beneficiary ombudsman), including the right of a beneficiary to file, personally or through a representative of the beneficiary's choosing, an internal or external grievance without retaliation or denial of services from a supplier. Section 1834(a)(5)(F) of the Social Security Act (42 U.S.C. 1395m(a)(5)(F)), is amended by adding at the end the following new clause: The Secretary, in consultation with patient advocates, physicians, supplemental oxygen suppliers, respiratory therapists, and other stakeholders, shall distribute a monthly notice to each individual receiving supplemental oxygen equipment, supplies, and services stating the number of months remaining within the rental cap period under this subparagraph during which the beneficiary is responsible for the copayment amount for such equipment. (e)The notice provided under subsection (a) shall include— (1)a description of— (A)the 36-month rental period for supplemental oxygen equipment under section 1834(a)(5)(F); (B)the right of a beneficiary to discuss their prescription for supplemental oxygen equipment with their prescribing physician or practitioner; and (C)any cost sharing requirements for supplemental oxygen equipment, supplies, and services under this title and the termination of such requirements when a beneficiary refuses or discontinues supplemental oxygen therapy; and (2)information on the internal and external grievance processes of suppliers of oxygen and oxygen related equipment, supplies, and services under this title (as well as how to contact Medicare through a hotline or beneficiary ombudsman), including the right of a beneficiary to file, personally or through a representative of the beneficiary's choosing, an internal or external grievance without retaliation or denial of services from a supplier.. (iii)Timely notice of end of cost-sharing obligations for supplemental oxygenThe Secretary, in consultation with patient advocates, physicians, supplemental oxygen suppliers, respiratory therapists, and other stakeholders, shall distribute a monthly notice to each individual receiving supplemental oxygen equipment, supplies, and services stating the number of months remaining within the rental cap period under this subparagraph during which the beneficiary is responsible for the copayment amount for such equipment..

401. Establishing protections for individuals receiving oxygen or oxygen related equipment, supplies, or services Section 1834(a)(5) of the Social Security Act (42 U.S.C. 1395m(a)(5)), as amended by section 301, is further amended by adding at the end the following new subparagraph: The Secretary shall establish through regulation protections for any individual receiving oxygen or oxygen related equipment, supplies, or services under this part where such individual shall have the right to— choose the local supplier of such services from among qualified suppliers and to change such supplier; receive communications from the supplier in a clear and understandable manner; ensure privacy and confidentiality in all aspects of treatment and the personal health information of such individual consistent with Federal and State laws; be informed by the supplier of such services regarding— all aspects of the services being furnished by such supplier; the right to refuse treatment and to discontinue treatment, including informing the individual's physician and indicating when individual cost-sharing requirements end; and the right to refuse to participate in experimental research; be informed by the supplier of policies and expectations of the supplier regarding patient conduct and responsibilities; be informed by the supplier about treatment modalities and categories of equipment relating to oxygen services for use by the individual and offered by the supplier; be informed by the supplier of the policies of such supplier regarding 24-hour on-call coverage; be informed by the supplier of the financial responsibilities of the individual with regard to such services, including the number of months remaining within the rental cap period under subparagraph (F) during which the patient is responsible for the copayment amount; be provided with the appropriate gaseous or liquid oxygen equipment, supplies, and services to ensure the mobility of the beneficiary, as well as the clinically appropriate amount of oxygen and oxygen related equipment, supplies, and services as agreed upon by the individual (or the individual’s representative), the supplier, and the prescribing practitioner; receive equipment that is maintained to the guidelines of the manufacturer; have broken or faulty equipment repaired or replaced in a timely manner; have oxygen or oxygen related equipment or supplies delivered by the supplier and to be contacted consistent with the requirements of section 410.38 of title 42, Code of Federal Regulations; in the case of a supplier involuntary discharging an individual— receive from such supplier a written notice that is provided to the individual no later than 30 days in advance of the involuntary discharge of the individual; and have such supplier— follow established involuntary discharge procedures; or in the case of an immediate threat to the health and safety of others, follow an abbreviated involuntary discharge procedure; be assisted by the supplier in obtaining the oxygen equipment and supplies prescribed by the treating physician of the individual when the individual is traveling; receive from the supplier oxygen supplies, refills, and emergency back-up equipment, as appropriate; be informed of a plan by the supplier in case of a power outage or other natural emergency, so that the individual will continue to receive the necessary oxygen supplies and equipment; and be informed by the supplier of— any potential changes to the equipment, supplies, or services being furnished to the individual and the right to consult with the prescribing physician or practitioner regarding such changes to ensure they are appropriate and necessary and to be informed of the exceptions, as specified by the Secretary, when a supplemental oxygen services supplier may change the oxygen equipment of the individual; and the internal and external grievance processes of the supplier (as well as how to contact Medicare through a hotline or beneficiary ombudsman), which shall include the right of an individual to file, personally or through a representative of the individual's choosing, an internal or external grievance without retaliation or denial of services from such supplier. (H)Establishing protections for individuals receiving oxygen or oxygen related equipment, supplies, or servicesThe Secretary shall establish through regulation protections for any individual receiving oxygen or oxygen related equipment, supplies, or services under this part where such individual shall have the right to— (i)choose the local supplier of such services from among qualified suppliers and to change such supplier; (ii)receive communications from the supplier in a clear and understandable manner; (iii)ensure privacy and confidentiality in all aspects of treatment and the personal health information of such individual consistent with Federal and State laws; (iv)be informed by the supplier of such services regarding— (I)all aspects of the services being furnished by such supplier; (II)the right to refuse treatment and to discontinue treatment, including informing the individual's physician and indicating when individual cost-sharing requirements end; and (III)the right to refuse to participate in experimental research; (v)be informed by the supplier of policies and expectations of the supplier regarding patient conduct and responsibilities; (vi)be informed by the supplier about treatment modalities and categories of equipment relating to oxygen services for use by the individual and offered by the supplier; (vii)be informed by the supplier of the policies of such supplier regarding 24-hour on-call coverage; (viii)be informed by the supplier of the financial responsibilities of the individual with regard to such services, including the number of months remaining within the rental cap period under subparagraph (F) during which the patient is responsible for the copayment amount; (ix)be provided with the appropriate gaseous or liquid oxygen equipment, supplies, and services to ensure the mobility of the beneficiary, as well as the clinically appropriate amount of oxygen and oxygen related equipment, supplies, and services as agreed upon by the individual (or the individual’s representative), the supplier, and the prescribing practitioner; (x)receive equipment that is maintained to the guidelines of the manufacturer; (xi)have broken or faulty equipment repaired or replaced in a timely manner; (xii)have oxygen or oxygen related equipment or supplies delivered by the supplier and to be contacted consistent with the requirements of section 410.38 of title 42, Code of Federal Regulations; (xiii)in the case of a supplier involuntary discharging an individual— (I)receive from such supplier a written notice that is provided to the individual no later than 30 days in advance of the involuntary discharge of the individual; and (II)have such supplier— (aa)follow established involuntary discharge procedures; or (bb)in the case of an immediate threat to the health and safety of others, follow an abbreviated involuntary discharge procedure; (xiv)be assisted by the supplier in obtaining the oxygen equipment and supplies prescribed by the treating physician of the individual when the individual is traveling; (xv)receive from the supplier oxygen supplies, refills, and emergency back-up equipment, as appropriate; (xvi)be informed of a plan by the supplier in case of a power outage or other natural emergency, so that the individual will continue to receive the necessary oxygen supplies and equipment; and (xvii)be informed by the supplier of— (I)any potential changes to the equipment, supplies, or services being furnished to the individual and the right to consult with the prescribing physician or practitioner regarding such changes to ensure they are appropriate and necessary and to be informed of the exceptions, as specified by the Secretary, when a supplemental oxygen services supplier may change the oxygen equipment of the individual; and (II)the internal and external grievance processes of the supplier (as well as how to contact Medicare through a hotline or beneficiary ombudsman), which shall include the right of an individual to file, personally or through a representative of the individual's choosing, an internal or external grievance without retaliation or denial of services from such supplier..